Twelve actors. Five Excel files. Three email chains. Zero overview.
This is how the approval process for a secondment began for one customer—and it felt like searching for orientation in a data jungle for everyone involved.
Many people know this feeling: you do your best and try to create order – but the process slips away from you step by step. In the end, you find yourself chasing after information rather than being able to control it.
Process mapping revealed what actually happens in everyday life:
scattered information, parallel email chains, and Excel versions that no one could clearly assign anymore.
While HR searches for the current status, someone else is on hold, waiting for things to finally move forward. A process can drag on for weeks or months.
In a joint workshop, it became clear where processes were slowing down those involved—and which tasks no longer needed to be done manually.
These findings gave rise to a workflow in IND that provides guidance:
clear steps that make it clear who is currently responsible
an interface that reduces complexity and guides users intuitively through the process
a structure that prevents information from getting lost
employees who can once again concentrate on the essentials
The result?
Processes that run up to six times faster and have become more reliable at the same time.
Transparency that provides security—for HR, managers, and international talent
A system that tames complexity and gives people the space to focus on what matters most:
from a feeling of “we're struggling through” to a process that works—even when there are many players involved.
If you too would like to take the next step toward structured processes, Senior Product Consultant Andreas Krugmann will be happy to assist you.